Customer Service
Do you have a question about your order or about one of our products? Then please contact our customer service. We offer a variety of support options to ensure your satisfaction, including email and chat support. Our team of knowledgeable representatives is available to assist you with any questions or concerns you may have.
FAQs
You can track your order via the tracking code that is provided to you by email. Clicking the link will redirect you to the tracking page of the shipping carrier.
We ship to various countries in Europe. Please see if we ship to your destination at checkout. If your country is not within our delivery range, please contact our customer service and we can discuss the options.
If you want to cancel your order, please contact our customer service as soon as possible. If the order has not been shipped yet, we will cancel it and refund your payment. If the order has already been shipped, we will provide you with instructions on how to return it.
If you want to return your order, please visit the Refund Policy and see if you're eligible for return. We do not return items that are damaged, incomplete or customized goods.
We accept various payment options such as credit card, PayPal, Apple Pay, iDEAL and Mastercard.
We’re sorry to hear that you received the wrong products. Please mail us your order number with an overview of the missing products. We will provide you with further instructions.
We apologize for any inconvenience caused by receiving damaged goods. Please contact customer service, include your order number and add a photo and a description of the damage. We will provide further instructions on how to proceed with a return or exchange.
Please contact our customer service for further assistance.
